Loanseekers
Legal

Complaints and feedback

Last updated: June 2026

Overview

We take complaints and feedback seriously. If something has not met your expectations, please let us know so we can investigate and put it right. Making a complaint is free and we will not treat you differently for raising one.

Our complaint process

  1. Contact us using the details below and tell us what went wrong and how you would like it resolved.
  2. We will acknowledge your complaint promptly, generally within one business day of receiving it.
  3. We will investigate the matter and keep you informed of our progress.
  4. We will provide a written response within 30 days. If we need longer, we will explain why and let you know your right to take the matter to AFCA.

Contact details

Email: info@loanseekers.com.au
Phone: 0416 776 426
Support: Nation-Wide

External dispute resolution

If your complaint is not resolved to your satisfaction, you can refer it to the Australian Financial Complaints Authority (AFCA). AFCA provides free, independent dispute resolution. We are a member, membership number 123105.

Website: afca.org.au
Phone: 1800 931 678
Email: info@afca.org.au
Mail: GPO Box 3, Melbourne VIC 3001

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